Terms and Conditions
To reserve a place on our courses we require full payment prior to the commencement of the class. We reserve the right to alter or amend class content and dates.
NOTE: In the case of a MISSED CLASS/COURSE we will not provide a refund or an alternative class date.
We offer two Fee Categories. One is a heavily discounted fee which we call SUPER SAVER, and the other is our NORMAL Fee. Terms and conditions apply to both – please see below.
OUR SUPER SAVER FEES
We really want you to come and bake with us, so we are slashing our Normal Regular Fees by 25% and are offering a hugely discounted fee which we call our Super Saver Fees.
You will understand that we must apply strict Terms and Conditions to Super Saver fee bookings - they are NON-REFUNDABLE - however we allow one course change as follows:
Where a transfer is sought 7 or more days prior to the course commencement date, the booking may be transferred to another similar course subject to payment of a 20% administration fee.
When less than 7 days’ notice is given a transfer to another course CANNOT be arranged. However, you are welcome to send another person (16 years or older) in your place, otherwise this non-refundable fee will be forfeited.
OUR NORMAL REGULAR FEES
Cancellation Policy – Normal Fees are refundable as follows:
1. Where a cancellation is sought 7 or more days prior to the course commencement date - The booking may be transferred to another course free of charge or, if preferred, a refund will be made subject to a 10% administration charge.
2. Where a cancellation is sought between 7 days and 1 day (24 hours) prior to the course commencement date:
a) You are welcome to send another person (16 years or older) in your place, or,
b) We will issue you with a credit note (to be used within 6 months) subject to a 10% administration charge. Please note: A refund will not be given at this late stage.
Under no circumstances will transfers or refunds be provided for missed classes.
Please Note: If you booked a Super Saver fee course but would prefer to change and pay the Regular fee you may do so provided you make the change 7 days prior to the course date.
Gift vouchers are valid for 12 months from the date of purchase
Gift vouchers are subject to the same terms and conditions as applied above.
Gift vouchers may be used to book courses only and cannot be used for retail products.
Our Credit Notes are valid for 6 months only from the date of issue (unless otherwise stated on the credit note) are subject to the same terms and conditions as applied above.